Lost PIN

Retrieve PINs of old orders

You can re-email PINs from old orders to yourself. To do this:
  1. Login with your username and password
  2. Click on order history link
  3. Find the order # you want to re-email the PIN
  4. Click on the order #
  5. Click on re-email PIN button
Fix filters so PIN emails go straight to our inbox and not to a junk folder.

You may have junk filters turned on. A number of email providers (such as Hotmail and Yahoo!) have a 'junk filter' option. If you have the junk filter turned on any emails coming through from us, it may be redirected to your junk folder or bulk mail folder. You'll need to reset your junk filter settings to allow receipt of emails from us. The following is a guide to ensure that your registered email address is setup properly to receive all email correspondence from us. Please select the email application that you fall under and follow the steps provided.

Yahoo Mail users please check your "BULK" folder for our email

Follow these steps to help ensure emails from us are delivered to your Yahoo inbox:
  1. Log on to your Yahoo account
  2. Click on the Addresses tab (top left hand side of the page)
  3. Click on Add Contact
  4. In the Name section add NZ Phone Cards and with Email you should add @nzphonecards.co.nz
  5. Click Save Contact and then on the next page click done.
Hotmail users please check your "JUNK E-MAIL" folder for our email

Follow these steps to help ensure emails from us are delivered to your Hotmail inbox:
  1. Log on to your Hotmail account
  2. Click on the Options link (located on the top right hand side)
  3. Click on Mail (left hand side menu)
  4. Click on the Junk Email Protection link
  5. Click on Safe List
  6. Enter nzphonecards.co.nz in the text field and click the Add button
Most Other Email Clients

It is generally a good idea is to add "nzphonecards.co.nz" as an email address in your contact list and/or address book.
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